By: Maneet Puri
India has remained the global leader in outsourcing services for over a decade now. Producing about 2 lacs English speaking technical professionals every year and enjoying the cheaper labor cost, Indian outsourcing companies have shown considerable leverage in the global outsourcing industry. Beginning from software development outsourcing to web development outsourcing, it has established itself as the hub for all kinds of outsourcing services worldwide. The latest one to hit the Indian outsourcing market is Knowledge Process Outsourcing service which is gradually becoming the cynosure of Indian outsourcing companies. KPO industry has entered its youth in India and it appears ready for a future take-off as well.
The Future of KPO Services in India
Surveys held by different agencies indicate that India is poised for giant leap in the global KPO services. The report by Global Sourcing says that Indian KPO industry would account for almost 70% of the global KPO services. It says that by the year 2010, the Indian KPO market will reach USD 17 billion alone out of USD 17 billion on a global scale. As a result of this phenomenal growth, the number of KPO professionals in India will shoot to an estimated 250,000 by the end of 2010.
Factoring Favoring The Future of KPO Services In India
Technical Fineness
The emphasis of the Indian government on the technical education has paid off. Now, India produces thousands of technically sound professionals every year who have the specialized domain expertise which is critical for KPO jobs. Be it legal, software, or financial outsourcing, the Indian education system is churning out expert professionals having technical acumen to cater to the need of the global KPO industry. Added with the cost advantage that most off-shore companies enjoy, Indian KPO professionals offer world-class service quality at an incredibly lower cost.
Stable Governance and Conducive Business Incentive
Indian government has been able to create a favorable political atmosphere for the off-shore outsourcing companies who seek to outsource their knowledge processes to India. India offers conducing tax incentives to foreign companies in order to encourage outsourcing practices in India. Besides, India’s economic policies have proved to be beneficial for many foreign outsourcing companies which tempt them to choose India as their outsourcing destination.
Round-the-clock Service
India’s time zone suits most off-shore companies especially the companies located in the US, Canada, Australia and the UK. Since Indian KPO services providers follow a round-the-clock schedule, the clients find their business on the top priority all the time. Besides, this allows them to monitor the quality of the work done on 24/7 basis.
Global Infrastructure and Optimum Work Quality
Indian KPO services providers are able to offer quality services to their client utilizing their global infrastructural prowess. Most companies are globally certified for their sustained quality to their clients. On the basis of a pool of talented technical staff, Indian KPO companies are able to deliver the best quality to their clients.
The future of knowledge process outsourcing in India looks pretty encouraging and the companies are constantly upgrading their infrastructures and technologies to keep up with the needs of the global outsourcing services as well.
Maneet Puri leads Day Robinson Services, a leading name in Indian IT industry offering web application services, web design services and KPO solutions as well. Maneet has got over 10 years of industry experience in helping many off-shore companies address their highly technical issues. He has in-depth know-know on various knowledge driven processes which he leverages on for offering world class KPO services to his clients.
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